01
NOTIFY US
Clearly notify us of your withdrawal within the withdrawal period, for example by using our cancellation form or by email. Returning the goods alone does not constitute a notice of withdrawal.
A clear and simple process
RETURNS & PRODUCT ISSUES
Would you like to return an order or report a problem? Find the right process here.
Return following withdrawal
HOW TO RETURN YOUR ORDER
If you are a consumer and wish to exercise your right of withdrawal, first notify us of your withdrawal and then return the goods. The information in our cancellation policy remains authoritative.
02
PACK SECURELY
Pack the goods completely and securely for transport. If possible, include your order number and the purchaser’s name so that we can identify the shipment quickly. The original packaging is not mandatory.
03
SEND THE GOODS BACK
Send the goods to the address below within 14 days after notifying us of your withdrawal. In accordance with our cancellation policy, you bear the direct cost of returning the goods. We recommend using a tracked shipping service.
Return address
Schaeffertec GmbHKleinbeckstraße 7
45549 Sprockhövel
Germany
Please do not place unprotected small parts loosely in a paper envelope. Suitable packaging protects the goods and helps us process your return.
Defective, damaged, incorrect or incomplete delivery?
PLEASE CONTACT US FIRST
Please do not return disputed goods without contacting us first. This allows us to assess the issue and agree the most appropriate next step with you. The same applies if an item is missing or you received the wrong item.
REPORT A PRODUCT ISSUEWHAT WE NEED
- your order number and the purchaser’s name
- a brief and precise description of the problem
- clear photos of the item and the affected area
- for shipping damage, additional photos of the packaging, shipping label and damaged goods
After reviewing the information, we will let you know the next steps. We bear the transport costs required for statutory remedies to the extent required by law.
Incorrect or missing item: Send us your order number and briefly identify the item that is incorrect or missing. We will arrange the next steps.
Business orders: Business customers do not have a statutory consumer right of withdrawal. Please also contact us in the event of a defect or an incorrect or incomplete delivery. Existing rights relating to defects remain unaffected.